Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase. Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?

A、Workwithstakeholderstoidentifyrelevantprocesses,selectakeyprocesswithdefinedstartandendpoints,andcollaboratewithprocessownersanduserstocreateacurrentstateprocessmap.
B、Conductinterviewswithstakeholdersintheordermanagementandfulfillmentdepartmentstoidentifyindividualpainpointsandbrainstormprocessimprovementsolutions.
C、Createaprocessmapthatincludesdetailedstepsrelatedtoordermanagementandfulfillment,analyzetheprocessmapforinefficiencies,andpresentfindingstoleadership.