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A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? ()


A、Allowtheusertodemonstrateexpertise.
B、Donotargue;empathizewiththeuser,andoffertohelp.
C、Asktheusertowatchasthetechniciandiagnosesandcorrectstheproblem.
D、Documenteachofthestepstoreplicateatalatertime.

发布时间:2024-09-09 11:01:09
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